Our Guarantee Great Service - From the moment you enquire about a product, through to long after purchase, we promise the service you receive will be second to none. Quality Products - Our products have been selected from all over the world and are only offered to you once we are happy with their quality and safety. We will not offer products if there are any doubts over this. Value-for-money Prices - As with everything you get what you pay for. We do not sell cheap, poorly made products and we urge you to avoid them elsewhere. Widest Range - We import much of our range direct from manufacturers worldwide to ensure we can bring you the biggest selection and the best new products - first. Delivery - we will despatch your order as soon as possible you'll receive the order within 4-5 working days. If your order is urgent, guaranteed next day delivery is available from only £9.95. Safe Shopping - We use 128 bit Secure Socket Layer encryption to protect your personal details. Look for the padlock in the bottom right of your screen when you log in or reach the checkout. Privacy - We will never pass on any of your details to anyone outside Claw and Paw. When you log in you can choose if you want to receive product information or special offers from us by email, through the post or neither.

We want you to be delighted with everything you buy and the service you receive. If you experience any problems please contact us so we can put it right. If anything you have purchased from us does not meet your expectations you are welcome to return it within 7 days of purchase. We will be happy to refund you. Postage and packing charges are not refundable. Returns postage is at the customers cost       Any goods returned through damage must be in its original packaging. Please contact us first for returns authorisation. Postage and packing charges are not refundable. Returns postage is at the customers cost. All items are packaged to avoid damage in transit.   All refunds and exchanges are at the companies discression and are not gauranteed.   Claims due to damage in transit will be passed on to our couriers.   We would advise using Recorded Post or Special Delivery when returning goods, and retaining your receipt, as we cannot be held responsible for loss or damage in the post. We're sorry but Custom or Special Order products cannot be returned. Please note DVDs and CDs can only be refunded if unopened, faulty items will be exchanged for the same title. This guarantee is an extension to your legal right under the Distance Selling Regulations to cancel an order within 7 days. Your statutory rights are not affected.